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A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, and artificial intelligence generates the code in about 1 minute, Salesforce reported. Across 25 North American brands, that kind of help has cut average case handling time 64%, […] The post L’Oréal Cuts Customer Service Time 64% With AI appeared first on PYMNTS.com.
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