Nairobi County Location Nairobi, Nairobi County, Kenya Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing FAIRMONT Job Start Date : 23/01/2024Job Start Date : 20/12/2023Job Type Permanent Add To Cart
The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy.
The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.
Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas.
The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.
The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.
Job Description
Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Award. We are looking to grow our team and engage a highly motivated and passionate Sales Manager who will specialize in the MICE segment and work alongside a collaborative prestigious team.
Reporting to the Director of Sales, the Sales Manager – MICE, will be primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts to ensure growth in revenue for MICE segment. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.
Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
Drives and manages group production through improved customer loyalty by excellent account management.
Determines the accounts’ needs, Hotel’s objectives, and marketing activities of each assigned market/account.
Negotiates transient and group rates for assigned accounts.
Continuously communicates the benefits of the Hotel to clients and have excellent product knowledge.
Understands and is familiar with the fundamentals of assigned accounts.
Identifies new or existing markets/accounts that meet property sales strategy.
Be accountable for all targets and goals set for area of responsibilities.
Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance
Assist clients in planning, contracting, organizing, and executing various events.
Act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
Adherence to all the Fairmont sales guidelines and timescales for the collaborating together with section heads to ensure details to all events are met properly priced
Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects the Fairmont
Lead in developing as well as implementing the process of developing sales leads
Closely working with section heads to ensure smooth coordination of events
Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully.
Qualifications
Bachelor Degree in Business, Marketing, Communications or equivalent
At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
Proven ability to build and maintain good relationships with all guests and Clients as well as work on multiple projects
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
Familiarity with virtual tools for the purpose of sales & customer engagement.
Excellent communication and negotiation skills.
Strong interpersonal and problem solving abilities.
Enthusiastic, with good problem solving abilities and professional communicative skills
Excellent command of English, other languages would be an added advantage
Additional Information
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a remote luxury property
“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”
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