Dbrand addresses Killswitch Joy-Con grip detachment complaints
Dbrand has officially acknowledged the Killswitch Joy-Con grip detachment problem affecting Nintendo Switch 2 users. After backlash from early buyers who experienced their Joy-Cons popping off unexpectedly while using the Killswitch case, Dbrand admitted to a “spectacularly terrible response.” The company is now offering free replacements to all customers and is actively working on redesigned versions to fix the issue permanently. If you're wondering whether your Joy-Con detachment is a design flaw or just an edge-case scenario, here's everything you need to know.
Understanding the Joy-Con grip detachment flaw
Many Switch 2 owners reported that when the console was held primarily by the Joy-Cons—with the Killswitch grips attached—the Joy-Cons could detach due to added pressure. Dbrand’s in-depth Reddit post explained that this detachment only occurred under three specific conditions: holding the Switch 2 by one Joy-Con, not supporting the main console, and keeping it parallel to the ground. Still, the company admitted that the inner “lip” of the grip added too much leverage, increasing the chance of detachment. Dbrand updated its manufacturing tolerance to filter out units where the lip is even 0.12mm too thick.
Dbrand’s change in tone and customer support
Initially defensive, Dbrand’s tone has now shifted to accountability. The company offered a candid apology, comparing its earlier stance to Apple’s infamous “you’re holding it wrong” moment. In a follow-up post, Dbrand promised to send replacement Killswitch Joy-Con grips to all customers—whether they experienced detachment issues or not. This includes newly redesigned grips with improved tolerances, with shipments expected to begin in July.
Future updates and redesigned grips in the works
Dbrand is not just replacing defective grips—it’s also redesigning them entirely. Two new versions are in development: one with a thinner retaining lip and another with a completely new locking design that eliminates the issue altogether. The second version is undergoing mass production trials starting July 10, and Dbrand will share further updates after testing. Until then, customers can expect a more responsive support process and a clear commitment to quality moving forward.
Comment