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American Express is cutting management layers and expanding artificial intelligence across customer service and commerce, with rules governing how outside agents reach customers’ accounts and benefits. According to a Friday (Oct. 23) third-quarter earnings presentation and management commentary on an earnings call, the company expects to eliminate approximately 5% of positions globally following a $336 […] The post Amex Plans Job Cuts, Sets AI Rules as Gen Z Spending Jumps 35% appeared first on PYMNTS.com.
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