Airtel Kenya, one of the leading telecommunications companies in Kenya, is excited to announce new career opportunities within our dynamic team. We are committed to delivering outstanding services to our clients and creating lasting partnerships across industries. As we continue to grow and expand our operations, we are looking for passionate, innovative, and customer-oriented professionals to join us in fulfilling our mission.
We are currently hiring for the following positions:
- Service Account Manager
- Regional Sales Head
- HBB Network Planning Lead
If you are looking for a rewarding career with one of Kenya’s top telecom brands, we invite you to explore the exciting roles below. For more detailed job descriptions and requirements, please refer to the attached PDF.
1. Service Account Manager
Location: Kenya
Posting Date: 25/04/2025
Department: Customer Experience
Job Description:
The Service Account Manager will be responsible for creating a personal, holistic, and integrated service experience for strategic and high-value enterprise customers. This will be based on a deep understanding of their business, industry, and operational environment.
Key Responsibilities:
- Build strong relationships with strategic enterprise customers, ensuring a seamless service experience.
- Understand customer businesses deeply to proactively anticipate and address their needs.
- Develop service plans tailored to each customer’s industry-specific requirements.
- Coordinate with internal teams to resolve customer issues promptly and effectively.
- Provide regular updates and reporting on customer satisfaction levels and service delivery performance.
- Implement customer feedback initiatives to continuously improve service delivery standards.
- Ensure overall customer satisfaction and loyalty through exceptional service and proactive support.
- Act as a strategic advisor to clients, helping them to optimize their experience with Airtel services.
2. Regional Sales Head
Location: Kenya
Posting Date: 25/04/2025
Department: Enterprise Business
Job Description:
The Regional Sales Head will report directly to the Enterprise Director and will be responsible for building a dominant market presence for the Airtel Business brand within the enterprise segment across the designated region. This role involves leading the ground team in quality acquisition, growth, and management of B2B customers.
Key Responsibilities:
- Lead and manage the regional enterprise sales team to drive acquisition and revenue growth.
- Develop and execute strategic plans to achieve sales targets and expand the customer base.
- Ensure Airtel Business brand dominance within the regional enterprise market.
- Manage B2B customer relationships, ensuring excellent customer service and satisfaction.
- Drive regional B2B revenue growth and manage all aspects of revenue assurance.
- Ensure effective debt management processes within the region.
- Analyze market trends, customer needs, and competitor activities to inform strategy.
- Collaborate with internal stakeholders to deliver comprehensive solutions to enterprise customers.
- Prepare detailed and timely reports on sales performance and business development initiatives.
- Foster a high-performance culture within the regional team by setting clear targets and providing coaching and mentorship.
3. HBB Network Planning Lead
Location: Kenya
Posting Date: 25/04/2025
Department: Network Planning
Job Description:
The HBB Network Planning Lead will report to the Head of Network Planning. This role is critical in providing technical and network-related support for all Enterprise services offered to customers. The successful candidate will ensure timely service delivery by coordinating technical requirements across different teams.
Key Responsibilities:
- Provide comprehensive technical and network support for all enterprise service offerings.
- Develop detailed proposals and network plans in response to customer requirements.
- Collaborate closely with the Networks team to ensure timely and accurate responses to customer requests.
- Work alongside Project Managers to ensure timely service delivery for all customer projects.
- Support sales teams by translating customer needs into technical solutions.
- Coordinate network planning activities to optimize service delivery and customer experience.
- Identify and recommend new technologies and innovations to enhance network services.
- Ensure that all projects comply with the company’s quality standards and customer expectations.
- Maintain accurate documentation and reports related to network planning activities.
How to Apply
If you are ready to take the next step in your career and join Airtel Kenya, we encourage you to apply for the position that matches your skills and experience.
Please refer to the attached PDF for more detailed information about each position.
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