United States International University-Africa (USIU-Africa) Hiring Telephone Operator – Receptionist

JOB SUMMARY
Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.

Key Responsibilities

1. Operate the ISDX computer-based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
2. Receive visitors to the campus and direct them to destined offices and inform them of activities in the university;
3. Responding to in-person and telephone inquiries from potential students about the programs offered;
4. Participate in marketing activities as part of student recruitment;
5. Identify and report telephone service complaints and problems;
6. Process Admissions Application Forms for Data Entry.
7. Maintain and update the University Telephone Directory.
8. To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
9. Perform any other duties as may be assigned from time to time.

Educational Qualifications and Professional Experience

• KCSE Certificate: Grade C – (minus);
• Occupational Certificate in Telephone Operations / PABX ;
• Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
• At least 2 years’ experience in a similar capacity;

Personal Attributes & Competencies

• Shown merit and ability as reflected in work performance and results.
• Confidentiality and Integrity;
• Proficiency in Computer Applications;
• Team player with excellent interpersonal skills;
• Relationship Builder & Effective Negotiator;
• Good Communication Skills;
• Self-Motivated;
• Attention to Detail;
• Adaptability and Reliability

If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address the position you are applying for. Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts by 5.00pm, Friday, January 26, 2024 to:

Director Administration,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: [email protected]

USIU-Africa is an equal opportunity employer

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