Front Desk Assistant

Reporting to the Front Office Manager, the successful candidate will be responsible for;

 Perform all check-in and check-out tasks
 Manage online and phone reservations
 Inform customers about payment methods and verifying their credit card data
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 Welcome guests upon their arrival and assign rooms
 Provide information about our hotel, available rooms, rates and amenities
 Respond to clients’ complaints in a timely and professional manner
 Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
 Upsell additional facilities and services, when appropriate
 Maintain updated records of bookings and payments
 To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.

Attributes

The position calls for an individual with the following attributes;

 A certificate in Front Office Operations from Kenya Utalii college or Diploma in Hotel management from a reputable institution.
 At least three (3) years previous work experience as a Hotel Front Desk Agent, Receptionist or similar role
 Experience with hotel property management software like Opera or Fidelio is essential.
 Good Customer service attitude.
 Excellent communication and organizational skills
 Degree in hotel management is an added advantage.

Remuneration

A Competitive salary will be offered to the successful candidates.

How to Apply

Applications accompanied by a detailed CV and copies of relevant certificates and testimonials from applicants who meet the above qualifications should be sent to the address below to reach us by Friday January 19, 2024

Human Resources & Admin. Manager
P.O. Box 45038 00100 Nairobi
Or email [email protected]