About Me
Results-driven customer service and operations professional with over 10 years of experience in the UAE across the banking and telecommunications sectors. Experienced in customer service, collections, team leadership, customer relationship management, and operational coordination. Skilled in resolving escalations, improving customer satisfaction, analyzing performance data, preparing reports, and collaborating with cross-functional teams to achieve business objectives. Proficient in CRM systems and Microsoft Office (Excel, Word, and PowerPoint), with strong communication, analytical, and problem-solving skills. Adaptable, customer-focused, and available to join immediately.
