Quality/ Administration Leader
TSI Quality Services
2016 - 2023
United Arab Emirates
• Managed a team of administrative professionals, ensuring they meet performance standards and organizational goals.
• Directed the recruitment process for new personnel, including onboarding, legal documentation and training to ensure they align with company objectives. Managed finance and accounts processes for all TSI programs, including petty cash administration and client payment follow-ups.
• Coordinated travel arrangements, scheduling, and calendar management for C-level executives.
• Coordinated special projects as needed, ensuring they align with the strategic goals of the organization.
• Oversee office supplies and equipment inventory, ensuring that all necessary resources are available for smooth operations.
• Planned and implemented efficient administrative policies, workflows and procedures to enhance productivity, operational efficiency and team performance as per ISO 9001 standards.
• Supervised a team responsible for maintaining the Quality Management System and managing technical tasks such as training materials, assessments, and database processes for TSI-accredited/ certified programs.
Key Achievements:
• Managed effective administration to amplify the director’s vision, facilitate key decision making and streamline business efficiency, while maintaining the highest level of discretion with confidential data.
• Spearheaded accreditation projects, leading to successful expansion of TSI's accredited offerings.
• Streamlined the finance process, reducing client payment delays and improving overall cash flow management.
• Conducted internal audits that led to improvements in Quality Management Systems and maintained certifications.
• Achieved 100% compliance with ISO 9001 and ISO 17024 standards across all TSI-accredited programs, resulting in successful audits and re-accreditation.
• Delivered high-level food safety and HACCP training, contributing to enhanced food safety standards across the UAE.
• Recognized as an approved auditor for major government and corporate clients in food safety.
