Geoffrey Otieno

Freight Operations Supervisor | Logistics & Transport Coordination

JOGEDO Freight Forwarder Ltd

2020 - 2024

Led end-to-end logistics coordination, transport planning, and freight operations through strategic partnerships with licensed customs clearing and forwarding firms. Managed import cargo movements from port arrival to final delivery while ensuring operational efficiency, documentation accuracy, regulatory compliance, and exceptional customer service. • Coordinated end-to-end movement of import cargo across road, sea, and air freight, ensuring timely and cost-effective delivery. • Planned and scheduled transport operations, monitored shipment progress, and proactively resolved delays to maintain delivery timelines. • Coordinated loading, dispatch, cargo tracking, and proof of delivery while maintaining accurate logistics records. • Verified shipping and customs documentation including Bills of Lading, Commercial Invoices, Packing Lists, Customs Entries, Import Declaration Forms (IDFs), and transport documentation to ensure compliance and operational accuracy. • Liaised with shipping lines, freight forwarders, transport providers, clearing agents, Container Freight Stations (CFS), and regulatory authorities to facilitate seamless cargo movement. • Coordinated transport scheduling, vehicle allocation, and driver dispatch while ensuring timely container returns and efficient fleet utilization. • Investigated and resolved shipment discrepancies, documentation issues, customs delays, and customer escalations to minimize operational disruptions. • Prepared operational reports on shipment status, transport performance, cargo movement, and logistics KPIs to support informed decision-making. • Built strong working relationships with clients, logistics partners, and regulatory agencies, ensuring high service standards and continuous operational improvement. Key Achievements • Coordinated logistics supporting the clearance and transportation of 500+ import containers and 500+ imported motor vehicles across Kenya. • Improved transport planning and dispatch efficiency, reducing truck turnaround time by 15–20%. • Reduced logistics disruptions by 25% through proactive shipment monitoring, issue resolution, and stakeholder coordination. • Successfully coordinated 1,000+ multimodal cargo movements across road, sea, and air freight. • Maintained high documentation accuracy and shipment visibility through effective cargo tracking, timely reporting, and proactive client communication. • Negotiated and maintained productive relationships with shipping lines, transporters, customs authorities, and logistics service providers, contributing to reliable service delivery and customer satisfaction.

Team Leader – Logistics Operations (Clearing & Transport)

Convoy Cargo Logistics Ltd

2017 - 2020

Mombasa

Supervised cargo movement operations from port to final delivery points across multiple shipment types Key Impact: • Led coordination of 50+ containerized shipments and Motor vehicles monthly from the Port of Mombasa to inland destinations, maintaining consistent on-time dispatch rates above 90%. • Optimized fleet allocation and dispatch planning, reducing truck turnaround time by 15–20% and improving resource utilization. • Monitored transport utilization and coordinated operational fuel allocations to support efficient fleet deployment. • Oversaw full shipment lifecycle tracking, ensuring accurate cargo visibility and reducing handover errors between teams by 20%. • Managed relationships with 5+ key stakeholders (clients, shipping lines, clearing agents, transporters), enabling seamless freight forwarding operations. • Resolved operational challenges (delays, cargo discrepancies, coordination gaps), reducing service disruptions by 25% and maintaining high client retention. • Developed and analyzed daily KPI reports, identifying inefficiencies and contributing to measurable improvements in delivery timelines and operational performance. • Coordinated cargo transit operations from the Port of Mombasa to inland destinations across Kenya • Supported transport scheduling and shipment coordination to improve delivery timelines and service reliability

Declaration Officer – Import Documentation & Customs Compliance

Convoy Cargo Logistics Ltd

2015 - 2017

Specialized in customs documentation and import compliance processes Key Impact: • Processed high-volume import declarations using KRA iCMS & KenTrade SWS • Ensured accurate documentation for compliance and audit readiness • Coordinated with customs officers to facilitate smooth clearance • Processed and submitted 30–50 import declarations weekly using KRA iCMS and KenTrade systems, ensuring 100% compliance with customs regulations. • Verified high-volume shipping documentation (Bills of Lading, invoices, packing lists), reducing clearance errors by 20% and avoiding costly shipment delays. • Coordinated with customs officials, clearing agents, and warehouse teams to expedite cargo release, improving clearance turnaround time by 1–2 days. • Investigated and resolved documentation discrepancies, reducing shipment hold-ups and improving operational flow across clearance processes. • Maintained audit-ready records with 100% documentation accuracy, supporting compliance checks and internal audits. • Supervised cargo receiving, loading coordination, transport dispatch, and delivery operations. • Verified shipping documents and ensured cargo movement complied with company and customs requirements. • Monitored cargo movements and maintained accurate shipment records and operational reports.