DAISY JOY

ADMINISTRATOR/CUSTOMER CARE EXECUTIVE

LIBERTY AFRIKA TECHNOLOGIES LTD

2022

NAIROBI, KENYA

I am responsible for managing and coordinating the daily operations, ensuring smooth and efficient functioning. I handle a wide range of tasks including financial management, human resources, logistics, and communication to employees since I hold the position of customer care executive. Some of the achievements are the ability to streamline processes, increase productivity, reduce costs, and improve overall performance in the organization. Additionally, I strive to foster a positive work environment, promote teamwork, and support the professional growth of my colleagues. I take on additional roles like graphic design, social media management, and sales when the sales team is out on activations.

Admin/Customer Support

SANI EXTRA REPOSSESSION COMPANY

2020 - 2022

NAIROBI, KENYA

I ensured smooth operations and delivered exceptional service to clients. I handled a wide range of tasks such as organizing schedules, I managed to correspond and maintain records, contributing to the overall efficiency and productivity of the team. On the other hand, as a customer care representative, I focused on addressing ABSA debt- customer queries, resolving issues, and building strong relationships with clientele.

INTERN

KENYA TOURISM BOARD

2018 - 2019

NAIROBI, KENYA

My primary responsibility was supporting and assisting the director in various tasks such as managing appointments, coordinating meetings, preparing and maintaining documents, managing correspondence, data entry for job applicants, and providing overall customer support.