About Me
I am a professional with 5+ years of experience in systems (hardware/software) support in a managed service enterprise supporting a variety of geographically diverse clients both on-site and remotely.
I have experience designing technical proposals, solution architecture diagrams (cloud-native, hybrid, and on-site), systems implementation, and support for business recovery sites and data center operations. I have also acted as the technical point of contact for all internal systems, on-site, hybrid as well as cloud-based systems and services, identity and access management systems, endpoints, end-users, end-user experiences, information systems policies, and process management, IP telephony management, MDM for company assets, virtual machine hosting platforms (VMWare, MS Hyper V), help desk support, network support (LAN, WAN, VPN, Wi-Fi), security, ERP systems support, bare metal server configuration & support & designing & implementing resilience for business systems & processes for a wide range of clients, micro SMEs to multi-national enterprises.
I have driven operational excellence in terms of designing, deploying, maintaining, and supporting standardized information systems and processes to meet business needs as well as to guarantee resilience, reliability, agility, and security of information systems and processes. I also have experience in vendor management to support the provision of IT services as per defined service level agreements.
