PROFESSIONAL EXPERIENCE
Newark Frontiers Limited
04/2024 - Present
BranchTeam Lead.
Lead daily operations, ensuring compliance with financial regulations and company policies.
Manage branch budget, execute sales strategies, and oversee customer service improvements.
Train and evaluate team performance, resolving complex customer complaints and enhancing satisfaction.
Apex Collections Africa Limited
07/2023 - 02/2024
Conventional Team Lead. (Contract)
Directed a team of debt collectors, regularly surpassing monthly collection targets.
Oversaw compliance, maintained strong client relationships, and facilitated repayment plans for high-value clients.
Utilized skip tracing techniques to optimize recovery outcomes and collaborated with key stakeholders.
Business Cash Advance Limited
12/2022 - 06/2023
Collections Lead. (Contract)
Spearheaded staff efforts to improve collections and minimize outstanding credit risks.
Mentored the collections team, facilitated customer negotiations, and developed policies to reduce delinquencies.
Produced regular reports detailing payment collection progress, resulting in significant improvements.
Zazipay International Limited.
04/2022 - 11/2022
Branch Coordinator. (Contract)
Led branch operations, including financial planning, budget management, and strategy development.
Supervised training and development initiatives, enhancing both team efficiency and customer satisfaction.
Collaborated with market analysis teams to forecast business opportunities and adjust plans accordingly.
4G Capital Limited.
05/2019 - 03/2022
Business Development Officer.
Assessed creditworthiness, negotiated payment plans, and provided personalized financial solutions for customers.
Managed loan applications and approvals, driving customer loyalty through proactive service.
Mentored interns, advocated for enhanced customer service, and tracked competitor activity to improve service.
SUMMARY OF OTHER ROLES.
Realtor, Finsco Africa Limited, 05/2023 – 09/2023
Sales Intern, Hasbah Kenya Limited (HKL), 03/2019 – 04/2019
Tech Support Intern, Postal Cooperation of Kenya (Posta), 11/2018 – 02/2019
