About Me
IT Support Specialist with 4+ years of experience supporting multi-platform environments, including Windows OS, Mac OS X, networks, servers, and
peripherals. Proven track record of resolving 95%+ of technical issues at first point of contact. Skilled in Active Directory, Office 365, SOPHOS security, JIRA
ticketing, and IT infrastructure management. Adept at reducing downtime, strengthening cybersecurity posture, and delivering seamless on-site and
remote support.
