Hotel Receptionist
Golden Crown Hotel
2020 - 2022
Alexandria, Egypt
Managed guest check-in/check-out procedures using Opera PMS and Fidelio System. Handled reservations, cancellations, and payments through Booking.com, Expedia, and Hotelogix. Ensured guest satisfaction by providing accurate information and assistance. Processed room assignments and coordinated with housekeeping and maintenance. Balanced cash and credit transactions at the end of each shift.