Kenn Simiyu

System Administrator

Life Care Hospital Bungoma

2019 - 2020

Providing user support and assisting in problem solving on critical technical issues to the organization.
Providing assistance and repairing and maintenance hardware, software, and networking through. troubleshooting to help various users in every department to allow efficiency in processes.
Installation of various computer systems and network administration of computers.
Facilitating and training other members and other team members in the organization.
Participating in diagnostics that helps in providing sustainable solution.

Computer System Administrator (Internship)

Gertrudes Children Hospital

2018 - 2018

- Providing user support and assisting in problem solving on critical technical issues to the organization.
- Providing assistance and repairing and maintenance hardware, software, and networking through troubleshooting to help various users in every department to allow efficiency in processes.
- Installation of various computer systems and assisting users to establish personal accounts and solving issues relating to their emails. Facilitating and training other members and other team members in the organization.
- Participating in diagnostics that helps in providing sustainable solution.

Accounts Manager

Tugende -Kenya

2022 - 2023

Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness, and outstanding leases to determine applicant qualification.
Approve/Reject applicants: Evaluate applicant's creditworthiness in line with the existing guidelines.
Managing lease agreement: Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies. Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions of Tugende, as well as the warranty and maintenance requirements, before handing over the Motorcycles.

▪️Manage client needs and portfolio performance

Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on the phone and in-person), understand any repayment and work challenges, give recommendations, or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner.
Customer service: Listen and attend to customer comments and inquiries, give recommendations, or escalate problem cases where necessary.
Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles, and processing passenger service vehicle licenses (PSVs).
Office support: Manage motorcycle traffic outside the office, and coordinate clients during applicant classes.
Coordinate with local authorities: Engage them as required to facilitate field operations.

Business Development Officer

Simple Pay Capital

2023

- Conducting day to day market research and identity potential clients for onboarding process
- Cultivating a strong relationship with new clients, but also maintaining the existing clients relationship
- With the use of the CRM system database, it is easy to maintain accurate client information daily for easy decision making process
- Through the company's vision, mission and objectives, strategic growth requires working closely with fellow staff members and synchronize processes effectively on a routine basis.
- Developing and implementing sales strategies, client service and relations procedures for growth, and making proper analysis of all loans sold in a given market data that will form the next step for marketing strategies
- Assist with drafting business plans, sales pitches, presentation and reference sales and marketing materials as requested by the company
- Identify new business opportunities and partners in a given set market
- Throughout my time at Simple Pay Capital company, l have been able to demonstrate and create strong interpersonal skills thus being able to engage effectively with various levels of management, staff and clients
- Performing well in all KPIs metrics as required by the company