Tawhida Gamil

Inpatient Admissions Officer

American academy of cosmetic surgery Hospital

2023

Dubai

The Admissions Representative interviews patients on admission, records
required personal information, secures signatures, and prepares and supplies
patient data to appropriate hospital departments.
Contact
Dubai
+971 50 739 7340 (Mobile)
[email protected]
www.linkedin.com/in/twhida-m-
g-464827113 (LinkedIn)
Top Skills
Verbal, Written Communication
Multi-tasking
ICDL
Listening
TOEFL
Language Fluency
Teamwork
People Skills
Hospital Environment
Languages
English (Professional Working)
Turkish (Elementary)
Arabic (Native or Bilingual)
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close and finalize all Inpatient Cash and rental Bills.
Performs pre-admitting activities. Receives bookings from physicians and
interviews patients before admission to obtain required information and to
explain hospital policies. Screens insurance information to identify patients
needing preadmission approval from third-party payers. Assembles admission
folders containing paperwork for scheduled patients.
Performs admitting activities. Greets patients and conducts patient interviews
to obtain required information and signatures. Notifies nursing unit of patient
arrival and assigns a volunteer if needed. Prepares receipts for telephone
rental, bill payment, etc. Accepts patient valuables and provides patient
information literature.
Prepares and distributes various admission forms.
Serves as a liaison with insurance companies regarding the admission of their
subscribers and logs notifications made.
On designated shifts calculates daily census and verifies accuracy of nursing-
unit census listings.
Monitors physicians overdue chart list to ensure that booking restrictions are
applied.
Prepares death certificates for physician’s signature.
Answers daily inquiries regarding admitting procedures, hospital regulations
and services; refers inquiries to appropriate person or department elsewhere in
the hospital when necessary.
In case of the absence of a supervisor, takes emergency bookings; assigns
beds to new admissions; arranges transfers; maintains a list of available beds
and bed board index of patients; enters discharges and transfers into the
computer.
Under the direction of the supervisor, conducts on-the-job training of new
employees.
Provides back-up relief coverage for telephone operator.

Receptionist billing and insurance coordinator

American academy of cosmetic surgery Hospital

2021 - 2023

Dubai

Greeting and welcoming patients: the first point of contact for patients.
And welcome patients, verify their identification, and check them in for their
appointments.
- Scheduling appointments: responsible for scheduling appointments, verifying
insurance coverage, and obtaining necessary medical or dental records.
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- Handling billing and insurance: responsible for managing patient billing and
insurance claims. process insurance claims, verify patient insurance coverage,
and handle patient billing inquiries.
- Maintaining records: responsible for maintaining accurate patient
records, updating patient information, and ensuring that all patient data is
entered correctly into electronic health record systems.
- Communicating with patients: communicate with patients about their
appointments, billing, and insurance coverage. may also communicate with
patients about follow-up appointments, treatment plans, and other important
medical or dental information.
- Supporting other staff members: work closely with other staff members,
including medical assistants, nurses, and doctors. support other staff members
by answering phones, filing paperwork, and performing other administrative

Customer service representative

American Hospital Dubai

2017 - 2021

Dubai

Greeting and welcoming patients: the first point of contact for patients.
welcome patients, verify their identification, and check them in for their
appointments or admissions.
- Scheduling appointments: responsible for scheduling appointments, verifying
insurance coverage, and obtaining necessary medical records.
- Handling inquiries: handle inquiries from patients, families, and visitors
regarding hospital policies, procedures, and services. They may also provide
information about available medical resources and support services.
- Assisting with billing and insurance: assist patients with billing and
insurance inquiries, and may process insurance claims on behalf of patients.
- Maintaining records: responsible for maintaining accurate patient records,
updating patient information, and ensuring that all patient data is entered
correctly into electronic health record systems.
- Coordinating with other hospital staff: work closely with other staff members,
including nurses, doctors, and administrative staff. coordinate with other
staff members to ensure that patients receive appropriate care and support
services.
- Resolving complaints: responsible for resolving complaints and concerns
from patients and visitors. This may involve communicating with patients,
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families, and hospital staff members to resolve issues and find solutions to
problems.

Customer service technical support

Etisalat UAE

2015 - 2017

Dubai

Answering incoming calls: are responsible for answering incoming calls from
customers and addressing their questions and concerns.
- Making outbound calls: responsible for making outbound calls to customers,
either for sales purposes or to follow up on previous inquiries.
- Troubleshooting technical issues: responsible for troubleshooting technical
issues and resolving problems related to phone and internet services.
- Billing inquiries: handle billing inquiries and complaints from customers, and
may assist with processing payments and setting up payment plans.
- Maintaining customer records: responsible for maintaining accurate customer
records, updating customer information, and ensuring that all customer data is
entered correctly into company databases.
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- Providing customer support: provide customer support by answering
questions, providing information, and offering technical assistance.
- Handling complaints: responsible for handling customer complaints and
concerns, and may escalate issues to higher-level support teams as needed.

Customer service technical support

Etisalat UAE

2013 - 2015

Egypt

Answering incoming calls: are responsible for answering incoming calls from
customers and addressing their questions and concerns.
- Making outbound calls: responsible for making outbound calls to customers,
either for sales purposes or to follow up on previous inquiries.
- Troubleshooting technical issues: responsible for troubleshooting technical
issues and resolving problems related to phone and internet services.
- Billing inquiries: handle billing inquiries and complaints from customers, and
may assist with processing payments and setting up payment plans.
- Maintaining customer records: responsible for maintaining accurate customer
records, updating customer information, and ensuring that all customer data is
entered correctly into company databases.
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- Providing customer support: provide customer support by answering
questions, providing information, and offering technical assistance.
- Handling complaints: responsible for handling customer complaints and
concerns, and may escalate issues to higher-level support teams as needed.

Data Entry Clerk

International Eye Hospital

2010 - 2013

Egypt

Entering patient data: Hospital data entry clerks are responsible for
accurately entering patient data into electronic health record systems,
including patient demographics, medical history, and diagnosis and treatment
information.
- Maintaining medical records: They are responsible for maintaining accurate
and up-to-date medical records, including lab results, imaging reports, and
physician notes.
- Coordinating with other hospital staff: Hospital data entry clerks work closely
with other staff members, including nurses, doctors, and administrative staff.
They may coordinate with other staff members to ensure that patient data is
entered correctly and that all relevant medical information is captured in EHR
systems.
- Assisting with billing and insurance: Hospital data entry clerks may assist with
processing insurance claims and handling billing inquiries related to patient
medical records.
- Resolving data entry errors: They are responsible for identifying and
resolving data entry errors, ensuring that patient data is accurate and up-to-
date.
- Maintaining confidentiality: Hospital data entry clerks are responsible for
maintaining patient confidentiality and complying with all relevant privacy laws
and regulations.
- Performing other administrative tasks: They may also perform other
administrative tasks, such as answering phones, scheduling appointments,
and filing patient paperwork.