About Me
Experienced IT Support Engineer with over 5 years of hands-on experience in enterprise IT environments. Skilled in Tier 2 and Tier 3 desktop support, ServiceNow and Jira ticketing systems, Active Directory administration, and Microsoft 365 applications. Strong background in troubleshooting hardware, software, and network issues while ensuring SLA compliance and high user satisfaction. Reliable, detail-oriented, and committed to delivering efficient technical support and continuous improvement.
