About Me
I think like a customer. When people click "Contact Us," or they pick up the phone, they have a goal
in mind and want an action completed. My first goal as a Customer Service Specialist has always been to
make sure that the customer gets what they came for.
When I get into a job, I want to know everything. What can we do? How can we do it? The devil is
often in the details, so I make sure to be precise and detail-oriented. I strive to build my reputation at
work by keeping open lines of communication with teammates and folks in different functional roles
to find out what they know and how best to work with them. I navigate between sometimes
competing goals of the firm and the customer by applying what I've learned through this
communication.
When I feel I have a firm grasp on the job, I scale up my efforts to make customers' days better by
training teammates and taking an active role in their development. I use positivity to make work a
pleasant place to be, building an atmosphere of fun. Sometimes I find I can still learn new things
when a teammate comes in with a fresh perspective, and I seek to give credit and elevate those who
have something new to contribute.
