Customer Service Executive
Teleperformance
2022
Nairobi, Kenya
Responding promptly to customer inquiries through various communication channels (email, chat, or phone).
Resolving customer complaints by identifying the issue, offering solutions, and ensuring a satisfactory resolution.
Maintaining accurate records of customer interactions, transactions, and follow-ups.
Collaborating with internal teams to address escalated issues or improve processes.
Providing detailed information about products, services, or policies to assist customers effectively.
Monitoring and ensuring compliance with company standards for customer service excellence.
Achieving and exceeding key performance indicators, such as customer satisfaction and response time.
Staying updated on product changes, new features, and company policies to provide accurate information to customers.
