Information Systems and ICT Support professional with over 3.5 years of experience delivering reliable technical support, maintaining ICT infrastructure, and ensuring the availability, security, and performance of enterprise information systems. Skilled in Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN), IT service management, and cybersecurity best practices. Experienced in troubleshooting hardware, software, and network issues, managing ICT assets, producing technical documentation, supporting end users, and collaborating with cross-functional teams to improve service delivery. Completed professional training in Windows Server Administration, Hyper-V Virtualization, Microsoft SharePoint, LAN/VLAN networking, and backup and disaster recovery. Cisco Junior Cybersecurity Analyst and Fortinet Certified Professional with a strong commitment to continuous learning, data security, teamwork, and delivering dependable ICT solutions that support organizational objectives.
