About Me
I am a results-driven operations and customer service professional with strong experience in service coordination, process improvement, and team leadership. In my current role as Customer Service Executive – Operations & Regional Service Coordination at Samsung Electronics East Africa, I manage end-to-end operational processes, including warranty and replacement coordination, partner service tracking, and performance monitoring. I have successfully introduced process automation initiatives that have reduced manual workload and enhanced overall service delivery, while also providing strategic insights to support informed operational decision-making.
Previously, I worked as a Team Leader at Samasource Kenya, where I supervised and coached a team of over 12 members, ensuring compliance, high-quality performance, and efficient workflow management. I have also gained valuable experience in quality assurance and as a subject matter expert, where I conducted root cause analysis, supported corrective actions, and contributed to improving operational systems.
Throughout my career, I have consistently demonstrated the ability to lead teams, streamline processes, and maintain operational compliance in fast-paced environments. I am confident that my blend of leadership skills, operational expertise, and cross-functional coordination positions me to contribute effectively to organizational success. I am eager to bring my experience to a dynamic organization where I can support operational excellence, efficient service delivery, and strategic growth.
