About Me
Thank you for visiting my profile. As an experienced IT Service Management (ITSM) professional, I specialize in optimizing IT operations and enhancing service delivery. With a focus on aligning IT services with business objectives, I have successfully led initiatives that drive efficiency, improve user satisfaction, and ensure robust IT governance. My expertise spans incident management, problem resolution, change management, and continuous service improvement, supported by a solid foundation in ITIL best practices. I am committed to fostering collaborative environments and leveraging innovative solutions to address complex IT challenges. Let's connect and explore how we can achieve excellence in IT service management together.
Below are my skills specifically related to Infrastructure and Transition Management:
IT Service Management:
Major Incident Management
Change Management
Problem Management
Incident Analysis and Automation
CMDB Configurations
ServiceNow Administration and Implementation
Transition Management
Service Design and Transition
Post Implementation Review Analysis
Configuration Management
Knowledge Management
Availability Management
Continuous Service Improvement
Service Reporting and Maintaining KPIs
Infrastructure and Cloud Services:
Proficiency in Server Virtualization (VMware, Hyper-V, Citrix XenServer)
AWS Cloud Services (VPCs, Amazon EBS, CloudWatch)
Backup and Storage (Veritas NetBackup)
System Server Configuration Manager (Installation, Configuration, Software Deployment)
Linux Administration (L1 Troubleshooting)
Windows Server Administration
Network & Infrastructure Management
Proactive Monitoring Analysis and Risk Management
Other Skills:
Proficiency in TCP/IP Protocols and Network Firewalls Configuration
Expertise in Governance and Audit for Service Delivery Projects
Client Communication, KPI Validation, and Trend Analysis of Incidents and Problem Records
Managed Services and Process Development
Basic Python Programming
Research Area Interests: Combining Frameworks in ITSM, Automation implementation for routine tasks and Deployment features in DevOps.
