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Auction Controller
Copart UAE Auctions LLC
2015
Dubai
Managed vehicle auction operations and inventory control.
Coordinated with insurance companies, sellers, and internal departments.
Prepared weekly and monthly operational reports.
Ensured SOP compliance and listing accuracy.
Resolved customer and seller queries.
Trained new team members and supported process improvements.
Sales Associate (Administration Office)
Debenhams (M.H. Alshaya)
2012 - 2015
Dubai
Prepared daily sales and cash reconciliation reports.
Managed petty cash and banking.
Assisted with stock audits and inventory control.
Maintained attendance and administrative records.
Supported store administration and reporting.
Business Center Associate
Serena Hotel Islamabad
2009 - 2011
Islamabad, Pakistan
Managed conference room bookings.
Prepared quotations and invoices.
Assisted guests with business center services.
Answered calls and emails.
Performed administrative reporting and cash reconciliation.
University of Punjab
Bachelor, Sociology,
2002 - 2004
Activities and Societies: Developed strong communication, research, analytical thinking, report writing, and interpersonal skills through academic coursework and collaborative projects. Participated in presentations, group assignments, and community-focused studies that strengthened problem-solving and organizational abilities.
ompleted a Bachelor's degree in Sociology with a focus on communication, research methods, organizational behavior, and social studies. Built strong analytical, interpersonal, problem-solving, and report-writing skills through academic coursework, presentations, and collaborative projects, providing a solid foundation for administrative and customer service roles.
Tourism Development Authority of Pakistan(TDCP)
Diploma, Hotel Management,
2008 - 2009
Activities and Societies: Participated in hospitality training, customer service workshops, food and beverage operations, front office simulations, housekeeping management, and team-based practical activities. Developed leadership, communication, guest relations, and service excellence skills through classroom and practical learning.
Completed a Diploma in Hotel Management with training in Front Office Operations, Food & Beverage Service, Housekeeping, Hospitality Management, Guest Relations, and Hotel Administration. Developed strong customer service, communication, organizational, problem-solving, and teamwork skills, providing a solid foundation for hospitality, administration, and client-facing roles.
British Council
International English Language Test System (ILETS), English (General Training), 6.5
2010 - 2011
Activities and Societies: Participated in intensive English language training focused on speaking, listening, reading, and writing. Developed effective communication, presentation, critical thinking, and academic writing skills through practical exercises, mock examinations, and interactive learning activities.
Completed IELTS preparation and assessment through the British Council, achieving an overall band score of 6.5. Strengthened English language proficiency in speaking, listening, reading, and writing, enhancing professional communication, comprehension, report writing, and interpersonal skills for international academic and workplace environments.
Customer Service Excellence
Administrative Process Improvement
Team Support & Coordination
Operational Accuracy
Long-Term Professional Growth
Continuous Professional Development
Group Research & Presentations
Hospitality Practical Training
IELTS Preparation
