About Me
Dedicated IT Support Professional with over two years of hands-on experience providing technical
excellence, on-premises infrastructure support, and network reliability within high-stakes banking and
corporate environments. Proven track record of resolving 50+ user incidents weekly with a 95% firstcontact resolution rate at a major bank head office, managing everything from remote troubleshooting to
direct desk-side assistance and hardware maintenance. Certified in Artificial Intelligence Security &
Risk (CAISR) and CCNA v1.1, with specialized expertise in Active Directory, VMware, and physical system
hardening. Expert in reducing downtime through structured ticket tracking and proactive monitoring of
on-site IT assets. Currently based in Dubai and available for an immediate start.
