Niteen Sherpa

Branch Manager

LM EXCHANGE

Managed full branch operations with 100% compliance to UAE Central Bank and AML/CFT standards. Achieved monthly business targets in remittance, FX, and WPS through effective planning and team leadership. Trained and supervised staff, improving productivity and customer service quality. Ensured accurate cash management, vault control, and zero operational discrepancies. Resolved customer issues quickly, maintaining high satisfaction and smooth service flow. Implemented sales strategies that increased branch revenue and customer footfall. Built strong customer and corporate relationships to drive business growth. Prepared and submitted daily, weekly, and monthly business and operational reports to senior management.

Customer Service Sales Consultant

Travelex: Dubai Airport Terminal 3

Guaranteed high levels of customer satisfaction through product knowledge and attentive service. Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance. Handling cash and POS transaction accurately and securely. Meeting sales target and objectives set by the company. Worked closely with whole sell stock team to guarantee product availability and meet client requests. Resolved customer complaints and process issues with proactive problem-solving skills. Enhanced customer experience through all communication channels through professionalism and product knowledge. Adhering to company policies and procedures, including compliance with central bank of UAE regulatory requirement.

Customer Service Executive & BND Dealer

Joyalukkas Exchange: Dubai and Sharjah

Executing Trades: Buying and selling foreign currencies on behalf of clients or the exchange house itself. This involves monitoring exchange rates and market conditions to make informed trading decisions. Risk Management: Assessing and managing the risk associated with currency trading activities, including exposure to fluctuations in exchange rates. Client Relationship Management: Building and maintaining relationships with clients, including individual customers, businesses, and institutional clients. Providing them with market insights, advice, and assistance with their currency exchange needs. Market Analysis: Conducting research and analysis to understand market trends, economic indicators, and geopolitical events that may impact currency markets. Using this information to inform trading strategies and decisions. Compliance: Ensuring compliance with relevant regulations and guidelines, including anti-money laundering (AML) and Know Your Customer (KYC) requirements. Following internal policies and procedures to maintain the integrity and security of trading operations. Reporting: Generating reports on trading activities, including trade volumes, profitability, and risk exposure. Providing regular updates to management on market conditions and trading performance. Continuous Learning: Staying informed about developments in the currency markets, including new products, technologies, and regulatory changes. Continuously improving skills and knowledge through training and professional development opportunities.

Customer Service Executive

Uae Exchange: Dubai

Providing Excellent Customer Services. Meeting sales targets and objectives set by the company. Assisting customers foreign currency exchange transaction including buying and selling foreign cash, traveler’s check and remittance. Handling cash, cheques and pos transaction accurately and securely.