Moses Mwendo

I.T Attachee

Kenya Revenue Authority (KRA-Lunga Lunga OSPB)

2026 - 2026

Customer Helpdesk and User Support Services Provided first-line ICT support to KRA staff by receiving, logging, and resolving helpdesk tickets. Assisted users with account access issues, password resets, email configuration, software usage, and general technical inquiries to ensure smooth day-to-day operations. • Hardware Installation, Maintenance, and Troubleshooting Diagnosed and resolved hardware-related problems affecting desktop computers, laptops, printers, scanners, IP phones, and other ICT equipment. Performed preventive maintenance, hardware replacement, and system upgrades to enhance device performance and reliability. • Software Support and System Administration Installed, configured, and updated operating systems and business applications. Assisted in troubleshooting software malfunctions, application errors, and compatibility issues while ensuring that systems remained secure and up to date with the latest patches. • Network Infrastructure Support and Cable Management Assisted in maintaining network connectivity by troubleshooting LAN and WAN issues, configuring network devices under supervision, and performing Ethernet cable crimping and testing. Helped ensure reliable communication between users and organizational systems. • Server and Virtual Desktop Infrastructure (VDI) Support Participated in monitoring and troubleshooting server-related issues to maintain service availability. Provided support for Virtual Desktop Infrastructure (VDI) environments by resolving user login, connectivity, and performance challenges, thereby enhancing remote access and productivity. • ICT Documentation, Asset Management, and Technical Assistance Maintained records of support activities, technical incidents, and solutions for reporting and future reference. Assisted in ICT asset inventory management, equipment tracking, and user training to promote efficient utilization of technology resources within the organization.

Junior School Teacher

Minjila Lighthouse Academy

2024 - 2026

Minjilla, Garsen, Kenya

Teach Science and Technology grade six, Social Studies grade six, Pre-technical Studies, Mathematics, and Christian Religious Education (CRE) to junior school learners’ grade seven and eight. • Prepare and deliver engaging, learner-centered lessons in accordance with the CBC (Competency-Based Curriculum). • Develop and maintain professional documents such as schemes of work, lesson plans, and assessment records. • Conduct continuous assessment and evaluation of learners’ progress. • • Integrate digital and practical learning approaches to enhance understanding and creativity among students. • Maintain classroom discipline and a positive learning environment that supports academic and moral growth. • Collaborate with colleagues, parents, and administration to support holistic student development.

Primary School Teacher

Vuga Primary School

2023 - 2023

Kilifi County, Mtoroni, Kenya

Taught various subjects to primary school learners and assisted in lesson preparation, delivery, and assessment. • Supported the Headteacher and teaching staff in administrative and academic duties as needed. • Helped maintain classroom discipline, organized learning materials, and facilitated co-curricular activities. • Prepared and maintained professional teaching records, including lesson plans and learners’ progress reports. • Promoted a positive and engaging learning environment focused on learner participation and growth

Primary School Teacher

Vuga Primary School

2024 - 2024

Kilifi County, Mtoroni, Kenya

Taught various subjects to primary school learners and assisted in lesson preparation, delivery, and assessment. • Supported the Headteacher and teaching staff in administrative and academic duties as needed. • Helped maintain classroom discipline, organized learning materials, and facilitated co-curricular activities. • Prepared and maintained professional teaching records, including lesson plans and learners’ progress reports. • Promoted a positive and engaging learning environment focused on learner participation and growth

Polling Clerk

Independent Electoral and Boundaries Commission (IEBC)

2022 - 2022

Magarini Constituency, Kilifi County, Kenya

Assisted in the smooth and transparent conduct of the General Elections by managing voter identification and verification using the KIEMS (Kenya Integrated Election Management System) kits. • Guided voters through the polling process in accordance with IEBC regulations and procedures. • Ensured order, fairness, and confidentiality within the polling station. • Recorded and maintained accurate voting data and assisted in the counting and reconciliation of ballot papers. • Collaborated effectively with presiding officers and other polling officials to ensure efficiency and transparency. • Provided professional service while upholding integrity, impartiality, and adherence to electoral laws.

Polling Clerk

Independent Electoral and Boundaries Commission (IEBC)

2025 - 2025

Magarini Constituency, Kilifi County, Kenya

Assisted in the smooth and transparent conduct of the By-Elections by managing voter identification and verification using the KIEMS kits. • Guided voters through the polling process in accordance with IEBC regulations and procedures. • Ensured order, fairness, and confidentiality within the polling station. • Recorded and maintained accurate voting data and assisted in the counting and reconciliation of ballot papers. • Collaborated effectively with presiding officers and other polling officials to ensure efficiency and transparency. • Provided professional service while upholding integrity, impartiality, and adherence to electoral laws.

Enhanced Single Registry Enumerator

Ministry of Public Service, Gender, Senior Citizens Affairs and Special Programmes

2022 - 2022

Kilifi County, Kenya

Collected and verified household data for residents of Marereni Sublocation, Magarini Subcounty, under the State Department for Social Protection, Senior Citizens Affairs, and Special Programmes. • Conducted structured interviews and data entry using digital collection tools to support the Enhanced Single Registry Programme. • Ensured accuracy, confidentiality, and integrity of respondent information during data collection and submission. • Worked collaboratively with supervisors and field officers to meet project timelines and data quality standards. • • Assisted in community mobilization and sensitization on the purpose of the national social protection program.

Enumerator

Zizi Afrique Foundation

2021 - 2021

Tana River County, Kenya

Conducted an evaluation of learners aged 4–16 years to identify their academic interests, challenges, and areas requiring support. • Assessed approximately 20 households across three different localities, collecting data on learners’ educational performance and learning environments. • Engaged with parents, guardians, and learners to gather accurate and comprehensive educational data. • Ensured quality, confidentiality, and accuracy of information in line with Zizi Afrique Foundation’s data collection standards. • Contributed to the foundation’s efforts to enhance learning outcomes and academic support programs for young students.

Enumerator

Kenya Climate-Smart Agriculture Project (KCSAP)

2021 - 2021

Tana River County, Kenya

Collected and analyzed data on farming practices, agricultural production, and environmental conditions across Tana River County. • Identified and profiled farmer groups and associations eligible for support and funding through KCSAP grants. • Engaged with local farmers to gather accurate information on sustainable agricultural methods and challenges faced in crop and livestock production. • Ensured data accuracy, confidentiality, and timely submission in accordance with KCSAP and county government guidelines. • Contributed to promoting climate-smart agriculture initiatives aimed at improving food security and resilience among smallholder farmers.

Support Staff / Mentor

Kurawa Secondary School

2020 - 2020

Kilifi County, Kenya

Assisted in school operations, performing general duties as assigned by the principal and staff members. • Supported the security and safety of students and school property by monitoring activities and ensuring discipline within the school environment. • Participated in student mentorship, providing guidance and motivation in academic and personal development. • Collaborated with teachers and administrative staff to promote a positive learning environment. Contributed to the smooth running of daily school programs and extracurricular activities.