About Me
Detail-oriented with over 5 years of technical support experience. Skilled in troubleshooting, task prioritization, and meeting deadlines within SLAs. Strong communication and listening abilities for effective problem resolution and end-user support. Proven collaborator in cross-functional teams, adept at using Salesforce, Active Directory, ServiceNow, and CRM software, and seeking a full-time role to leverage technical expertise and provide exceptional client support.
