1. Professionalism
Appearance: Maintain a clean, neat, and professional appearance at all times, adhering to the uniform and grooming standards set by the employer.
Behavior: Exhibit courteous, respectful, and professional behavior in all interactions with the public, clients, and colleagues.
Ethics: Demonstrate honesty and integrity in all actions. Avoid conflicts of interest and do not accept gifts or favors that could be seen as compromising your impartiality.
2. Responsibilities and Duties
Duty Performance: Perform all assigned duties diligently and to the best of your ability, following protocols and procedures as outlined by your employer.
Reporting: Report any incidents, suspicious activities, or breaches of security promptly and accurately. Maintain detailed and accurate logs and records as required.
Compliance: Follow all organizational policies, legal regulations, and guidelines related to security operations.
3. Confidentiality
Information Security: Protect sensitive information obtained during your duties, including personal data and proprietary information. Do not disclose or misuse confidential information.
Privacy: Respect the privacy of individuals and do not engage in unauthorized surveillance or sharing of personal information.
4. Safety and Security
Emergency Response: Be prepared to respond effectively to emergencies, including medical incidents, fire, or security breaches. Follow established emergency procedures and protocols.
Use of Force: Use force only when absolutely necessary and in accordance with the organization's policies and legal standards. Always seek to de-escalate situations before resorting to physical intervention.
Equipment Handling: Properly use and maintain all security equipment and tools. Report any malfunctions or issues with equipment immediately.
5. Communication
Clarity: Communicate clearly and effectively with colleagues, superiors, and the public. Ensure that all instructions are understood and followed.
Documentation: Accurately document and report all relevant information, incidents, and observations in a timely manner.
6. Training and Development
Continuous Learning: Participate in ongoing training and development to stay current with industry best practices, technological advancements, and legal requirements.
Skill Improvement: Strive to enhance your skills and knowledge in areas relevant to security and emergency management.
7. Integrity and Accountability
Accountability: Take responsibility for your actions and decisions. Admit mistakes and work towards correcting them.
Ethical Conduct: Avoid any actions or behaviors that could damage the reputation of the security profession or your employer.
8. Interaction with Others
Respect: Treat everyone with respect and fairness, regardless of their background or status.
Conflict Management: Handle conflicts calmly and professionally, seeking resolution in a manner that aligns with organizational policies.
9. Legal Compliance
Law Adherence: Adhere to all local, state, and federal laws relevant to your role. Ensure that your actions and decisions are within the legal framework.
10. Reporting Misconduct
Whistleblowing: Report any observed misconduct, violations of policies, or unethical behavior according to the established procedures without fear of retaliation.
