System Administrator & IT Support Engineer
Tanglewood Investments Ltd.
2023 - 2026
Khartoum, Sudan
Provided Level 1 and Level 2 technical support for approximately 90 users across multiple departments. Installed, configured, and maintained Windows workstations, business applications, printers, and peripheral devices. Administered Active Directory user accounts, permissions, password management, and Group Policy. Diagnosed and resolved hardware, software, operating system, printer, and network connectivity issues. Supported software deployment, patch management, endpoint support, and preventive maintenance. Administered Odoo ERP, including user support, configuration, testing, and data migration activities. Prepared technical documentation and trained end users on ERP, Microsoft Office, and internal IT tools.
