FAITH SHITUNDUHU

Business Development officer

Oasis Multispeciality Hospital Kakamega

2024

Business growth and strategy. Partnership and relationship management Patient acquisition and marketing Corporate and institutional clients Referral network development Market research and competitor analysis Revenue and performance monitoring Service development Networking and representation Customer relationship management

Receptionist

Oasis Multispeciality Hospital Kakamega

2023 - 2024

Managed front desk operations, ensuring seamless patient check-ins, registration, and billing processes Greet and welcome the guests and customers Handle both incoming and outgoing calls Billing and insurance processing by assisting patients with billing inquiries and process insurance forms. Provided excellent customer experience, addressing client concerns and inquiries to enhance satisfaction. Coordinated with medical staff to streamline patient flow, reducing waiting time and improving service efficiency. Maintained accurate patient records, appointment schedules, and medical documentation. Supervised and trained front desk staff to uphold high service standards. Implemented strategies to improve patient experience and operational efficiency. Key Achievements: Increased patient volumes. Spearheaded customer engagement strategies that boosted patient in-flow and retention. Enhanced Revenue Generation. Played a pivotal role in optimizing front desk operations, contributing to improved return on investment Strengthened brand image. Fostered a professional and welcoming hospital environment, leading to positive patient feedback and referrals. Process improvement. Streamlined administrative workflows, enhancing efficiency and reducing operational bottlenecks.

Sales Executive

Madison Group

2011 - 2023

Solving customer issues effectively, enhancing client satisfaction and fostering loyalty. Duties of marketing strategies and promote all types of new insurance contracts or suggest additions changes to existing ones. Breed productive relationships to create a pool of productive clients from various sources by networking, cold calling, using referrals. Evaluating business or individual customer needs and financial status and proposing protection plans that meet their criteria. Offering after sales services to clients. Proactively addressing various additional responsibilities as assigned

Customer Service Officer

Ramogi Body Builders Ltd.

2009 - 2010

Usher in clients and attend to their queries. Prepare payment vouchers to supplies. Offer customer service to client and advice on the best way forward. Resolve customer complaints. Manage cleanliness of the office and the whole workshop. Make follow-up on pending payments