About Me
I have experience serving in the BPO and impact-sourcing sectors, by overseeing business operations, strategic planning, financial oversight, resource management, Integration, Scope, Budget, resources, Partners, Stakeholders, and Cost management, directing change management initiatives.
I have heavily been involved in developing strategies and policies that have ensured success in delivering global projects with huge Monthly recurring revenues, offering support to senior delivery managers in support to ensure timely delivery of projects to clients. I have also managed a workforce of more than 300 people with utmost ease monitoring monthly Key performance indicators by creating Risk/Opportunity charts in the forecasting process for most projects to identify deviations.
Major tools include:
PowerBI - Majorly for performance both throughput and accuracy monitoring
ClickUp - Projects monitoring and evaluation, providing in-depth insights on project performance
Trello - Tracking request progress
Talent LMS - for online project training
Kira - Customized ticket tracking mostly for request tickets.
Miro - For team brainstorming during such sessions
Loom - For short training video recording
I have heavily been involved in owning the financials of projects by managing the monthly billing process, monitoring project health (finance, volume/accuracy, client and worker’s satisfaction) which all involved deep Excel analysis and trend analysis.
