About Me
Seeking opportunities in Banking Operations within the UAE, particularly in Sharjah and Dubai.
PROFILE SUMMARY
• Offering 10.5 years’ experience in Banking industry, concentrating on managing operations, improving client relationships, streamlining operational processes and delivering data-driven solutions that enhance operational efficiency and strategic decision-making.
• Last worked as Customer Service Representative at FAB Bank, engaged in business analysis and led system integration initiatives to enhance operational workflows.
• Evolved from a Call Center Agent to Application Testing Analyst, developing a multifaceted skill set encompassing data analysis and project management.
• Talented Analyst with skills in utilizing data from diverse information systems and performing analysis of large data sets to extract actionable insights and drive strategic decision-making.
• Proven success in achieving customer delight by implementing best practices; implemented process improvement initiatives.
• Holds the merit of driving Operational Excellence & Business Process Transformation through advanced automation & digitization.
• Highly energetic & motivated with excellent interpersonal, analytical, problem solving and communication skills.
