Damaris Joshua

Assistant Disability Officer PSIP Intern

National Council for Persons with Disabilities

2024 - 2025

Kitui

Playing a crucial role in providing valuable support and guidance, fostering positive change and contributing to the
well-being of the people in Kitui Communities. Partnered with NGOs like ADSE, CARITAS, WORLD VISION,
NCCK and others to help Orphans and vulnerable children (OVC), Women and Persons with Disabilities
(PWDs).
Responsibilities and Achievements:
❖ Administering Fund application forms and targeting tools for beneficiaries of grants and cash
transfers programs.
❖ Assisting E-citizen registration of persons with disabilities.
❖ Train economic empowerment beneficiary groups on entrepreneurship.
❖ Assisting the local communities and self-help groups identify viable projects.
❖ Link PWDs and DPOs with other development partners.
❖ Conflict resolutions among group members disaggregate data on gender, disability, age etc.
❖ Facilitate persons with disabilities access tax exemptions, licenses and employment service
extension recommendation.
❖ Lobby and advocate for implementation of 5% constitutional provision on appointive and
elective positions in public and private entities.
❖ Provide technical support on disability mainstreaming in form of training, accessibility audits, job
placement requirements to public and private.
❖ Planning, coordinating and implementing support packages to help clients and their families
cope in difficult times and overcome dependencies
Customer Care/ Front Officer | Elegant Investment

Customer service/Front officer

Elegant investment

2022 - 2023

Mombasa -Kenya

Responsibilities and Achievements:
 Warmly greeted and welcomed customers upon arrival and efficiently issued them with badges.
 Efficiently managed incoming calls, emails, and deliveries, directing them to the appropriate
departments and persons
 Reduced Debts by 50% through creating payment agreements.
 Successfully resolved 80% of customer complaints within 24 hours, resulting in increased
customer satisfaction.
 Successfully coordinated with marketing, sales, and technical support departments to launch a
new product, resulting in a 15% increase in sales within the first quarter.
 Provided administrative support by efficiently scheduling appointments and meetings for staff
members.
 Demonstrated strong organizational and administrative skills by efficiently filing and maintaining
accurate records.
 Maintained a professional and welcoming reception area, contributing to a positive first
impression for clients and visitors.
Accounts Clerk | Unilever Kenya | Kitui County

Operation manager

Mombasa Real estate agents

2017 - 2018

Mombasa -Kenya

Responsibilities and Achievements:
 Streamlined Operations: Successfully oversaw daily operations of multiple properties,
ensuring efficient resource allocation and timely task completion.
 Enhanced Financial Performance: Implemented robust financial controls, resulting in a
quantifiable result in office expenditures.
 Improved Property Maintenance: Conducted regular inspections, leading to a quantifiable
result in maintenance-related issues and a quantifiable result of 95% on-time rent collection
rate.
 Enhanced Client Satisfaction: Effectively addressed client complaints and concerns, resulting
in client satisfaction scores.
 Developed Operational Excellence: Contributed to the development and implementation of
operational plans and strategies, driving increase in operational efficiency.

Accounts clerk/ Assistant manager

Unilever distribution company

2020 - 2021

Kitui -Kenya

Responsibilities and Achievements:
 Improved Financial Accuracy: Recorded and maintained accurate financial records, ensuring
the integrity of financial data.
 Streamlined Accounts Management: Assisted in managing accounts payable and receivable,
potentially improving cash flow and reducing outstanding debts.
 Enhanced Inventory Management: Conducted inventory analysis to identify discrepancies
and optimize inventory levels, leading to potential cost savings and reduced stock outs.
 Improved Sales Accuracy: Verified and reconciled sales transactions, ensuring accurate and
complete recording of all sales.
 Supported Sales Team Performance: Assisted in evaluating sales personnel performance,
potentially leading to improved sales productivity and meeting of sales targets.
 Optimized Expense Management: Reconciled and analyzed expenses, identifying potential
areas for cost reduction and improving overall operational efficiency.