Officer
Bank of Baroda (K) Ltd.
2002 - 2012
Nairobi and Mombasa
OFFICER (W.E.F. 20 OCT. 04)
ADMINISTRATION DEPARTMENT
Daily checking of branch physical condition and arranging for any change (e.g. new air conditioning) to be done.
Typing correspondences of any major change of which authority to be given by Head Office
Making sure that all departments are stocked well with office equipment, stationery, etc
Relieving any officer (sometimes clerk) who is on off duty or on local leave or sick leave
Supervising any rebuilding or rewiring or reconstruction or refurbishments, making sure that I understand the job to be done and if done well
Filing of all correspondence that fall under
Handling of petty cash reimbursed to the petty cash account every week for canteen/sundry expenses
Planning for the branch’s New Year parties!
BACK OFFICE ACTIVITIES
Making Bankers’ cheques to all service and product providers.
Preparing statements required by Head Office (Balance of stationery stock, Staff records updation, etc)
STAFF-IN-CHARGE
Preparing, Making and finally paying of staff salaries (including the manager’s, an expatriate) every month on the 25th day
Keeping and updating all records, such as, the payroll amendments register, Leave/sick leave days + leave allowance register, attendance registers (unionisable staff have attendance record also)
Medical reimbursements done through me and updated in a medical register
Making and following up of Staff annual increment confidential reports and forward the same to Head Office
Making sure that all staff attend the branch for smooth branch operations, if staff not able to attend then, when they do I obtain either leave letter or sick leave letter, if staff had been absent on an illness basis.
STATIONERY DEPARTMENT
Stocking of all (table & printed) stationery for branch use.
Passing consumption entries & balancing of G/L stationery a/c with stock of printed / security docs (drafts, etc)
CASH DEPARTMENT
Sat in the cash counter as a cashier
Supervision of cash vouchers
Balancing cash at end of day
Paying (or not) third party cash cheques
Making insurance letters for any excess cash on premises
Cash in transit to CBK & getting change from the Main Office (town)
Cash end month statements made
FOREIGN EXCHANGE DEPARTMENT
Making, signing and issuing of Demand Drafts /Mail Transfers /Telegraphic transfers
Typing out correspondence to overseas offices for customer requests on their accounts there
Dealing with Head Office, Treasury department for the day’s current rates
Negotiating rates with customers, if necessary
Realizing of Foreign Outward Bills for Collection at the Branch deposited by customers
CLEARING DEPARTMENT
Supervision of all Inward Debits, Outward credits
Supervision of all outward debits
Calling customers for unpaid cheques
Unpaying of customers’ cheques with whatever problems the cheques have
Reversing of clearing adjustment items p/l account
Balancing of outward and inward registers
CUSTOMER CARE DEPARTMENT
Opening of all accounts (savings, fixed, current)
Dealing with customer queries and answering them
Helping customers fill in forms for NRE accounts (India and the U.K.)
Issuing of cheque books to customers
ATM card applications, and issuing out of the same to customers
Directing customers to departments for any further requirements and enquiries other than those known by me
FIXED DEPOSIT DEPARTMENT
Processing and issuing of Fixed deposit receipts to customers
