About Me
I have over 5 years of customer service experience in the BPO/customer support industry. I started as a Customer Service Representative and was later promoted to the Escalation Desk and Senior Call Coach role. My responsibilities included handling customer inquiries and complaints, resolving escalated issues, maintaining high customer satisfaction, coaching and training customer service representatives, monitoring call quality, providing feedback, and collaborating with different teams to improve service standards. I supported customers through phone, email, and chat, assisting them with account-related queries, service requests, issue resolution, and complaint management. This experience has strengthened my communication, problem-solving, conflict resolution, and customer relationship management skills.
