About Me
I have been a student of Computer Science and done my graduation in 2019.
I started my first experience in a Textile company named as Gohar Textile Mills Pvt Ltd Pakistan as an ASSISTANT MANAGER SAP from Sep 2019-Sep 2021 after completing my graduation.
My main responsibilities in this company are below.
Maintenance support in PP module.
Addressing the problems of end user and providing solutions.
Members of SAP help-desk to assist end users online.
Conducting end user training for the PP module.
After that i started as a professional control room operator in a UK based company from Sep-2021 to Feb-2023 where i got experience in , call center and help desk. I have worked with Uk top campany named as Leon Guarding and FM Limited as a SCHEDULING COORDINATOR, for almost 2 years.
My main responsibilities in this company were.
Dealing with clients emails and responding them immediately.
Dealing with clients calls.
Inbound and outbound calling.
Dealing with security officers complains.
Dealing with security officers issues and resolving them.
Booking security officers.
Chaseups reminders to security officers.
Scheduling shifts in system as per clients requirements.
Resolving officers issues.
Dealing with clients complaints.
Updating control room records.
Now iam working as a CONTROL ROOM OPERATIONS MANAGER at MCR GROUP COUNTY DUBLIN IRELAND CO
Here iam managing a complete operations of a company having 3 thousand employees with a team of 6 employees and we are dealing with almost 700 to 900 queries on daily basis.
My main responsibilities in this company were.
Dealing with clients emails and responding them immediately.
Dealing with clients calls.
Inbound and outbound calling.
Dealing with security officers complains.
Dealing with security officers issues and resolving them.
Booking security officers.
Chaseups reminders to security officers.
Scheduling shifts in system as per clients requirements.
Resolving officers issues.
Dealing with clients complaints.
Updating control room records.
I have a great experience with cold calling, sales, email communication, dealing with clients on emails phone calls and zoom meetings.
I have 3 English certifications.
1: Language cert with high pass scores.
2:Duolingo with 115/160.
3:IELTS with 6 bands overall and 7 bands in speaking.
Please consider me for this position.With your little guidance I would be a good fit for this position.
