About Me
Finance and Customer Service professional with nine years’ experience driving organisational growth at Co-operative Bank, Equity Bank, Ricoh Systems, and Taifa Sacco by ensuring that financial and accounting procedures adhere to company policies and international best practice, and by enhancing customer satisfaction through delivery of personalised services.
Adept at preparing budgets and aligning expenditure to support attainment of organisational objectives; as well as managing daily transaction records and preparing financial reports, including balance sheets, profit and loss accounts, and bank reconciliations. Exceptional skills in managing customer expectations; handling dissatisfied customers, as well as using customer feedback to improve on product offering and quality of service delivery.
