About Me
LIVINGSTONE KURIA MUGENYU
Tel: 0786 174 030/ 0710 174 030
E-mail address: [email protected]
PROFESSIONAL DEVELOPMENT
Generation Kenya Training 10th March, 2021
Financial Sale
Financial Knowledge for Africa 3rd August, 2011
Financial education for women and youth
Digital Opportunity Trust 30th October, 2008
Completed the 20 modules of DOT Kenya reach up program
EDUCATIONAL BACKGROUND
2011[Jan-June] Vision Institute of Professionals Studies
Institute for the Management of Information System earned Higher National Diploma
Earned Certificate of Membership as an associate of the institute
2008[Jan-June] Kenya School of Monetary Studies
Institute for the Management of Information System earned Diploma Certificate
Earned Certificate of Membership as a licentiate of the institute
2007[July-Dec] Kenya School of Monetary Studies
Institute for the Management of Information System earned Foundation Diploma Certificate
2003-2006 Friends Secondary School
Kenya Certificate of Secondary Education Grade: C-
1994-2002 Moi Forces Academy, Primary Division
Kenya Certificate of Primary Education Marks: 336 out of 500
Prestopap Technology Company Limited March - December 2021
Keep track of assigned accounts to identify outstanding debts.
Plan course of action to recover outstanding payments delayed.
Locate and contact debtors to inquire of their payment status.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.
PRPFESSIONAL EXPERIENCE
Customer Service Modification, Sheer Logic Management limited 2018 - 2020
Proactively provide support of all types and help to simplify production via calls, e-mails and client face to face interaction to correct discrepancies in corporate and customer account.
Capitalized and achieved an average of 90%+ customer satisfaction rating on the resolution for customer.
Consolidated with team members to ensure everything is working and deal with higher traffic and process customer requests more quickly
Coordinate and consulted with sales teams and marketing teams to offer solutions and enable the company to navigate industry trends and maintain scalability
Respond and ensures we execute and handles to corporate enquires sent by CRM and ensure that they have a pleasant experience.
Customer Service Asian Betting & gaming Enterprise Africa Limited 2017 - 2018
Support customer via telephone, live chat, email, and social media that conveyed a great interaction with customers and ensure that they have a pleasant experience.
Promote company products and services with effective communication skills.
Informed and educated clients in on different way regarding placing of bet online and through the SMS platform and how they work.
Monitored customer for violations of the gaming regulations and the policies outline and thus ensure compliance of the gaming rules.
Verified players to understand the rules and how they work under betting terms and conditions.
Customer Service Executive AIRTEL, ISON BPO Private Limited 2013 – 2016
To resolve incoming calls and look after the needs, requirements, and demands for customers.
Achieved an average of 90%+ customer satisfaction rating over the course of 4 year
Persuaded canceling customer to continue using the service provider services and products resolve customer problems quickly and effectively.
Helping and advising customers on the company’s products and services in a courteous manner via investigation probing and giving resolution on a complex situation.
Capitalized on calling customer to get to know the experience with the Airtel network, for any challenges resolve on call for the complex issue escalate to service recovery. And also persuaded customers on new services and products provided in the market.
REFEREES
Dickson Okemo
Client Relationship Manager
Mobile 0783835638
Isaac Yogo
Team Leader- Modification Team
Mobile 755101559
Lucy Nana
Supervisor - Prestopap Technology Company LTD
Mobile 0702106965
