Ubaidullah Khan Khan

I am in need of a job


Ubaidullah Khan
Microsoft Certified Senior IT Support Specialist
Experienced in IT Administration & Cyber Security in UAE
Phone: +971 50 4259494 Email: ubaidreach@hotmail.com
CURRENT EXPERIENCE
Createch Pvt. Ltd, Karachi PK —
Application Support Specialist
NOV 2023 - PRESENT
Currently working in the Software Services Support Department. My
responsibilities includes:
\u25cf Provided first and second-level support to ensure seamless operation for
end-users.
\u25cf Diagnosed and resolved technical issues promptly, meeting or exceeding
service level agreements (SLAs).
\u25cf Collaborated with cross-functional teams to identify and implement
solutions for recurring problems, contributing to overall system
improvements.
\u25cf Conducted thorough root cause analysis for escalated issues,
documenting findings and implementing preventive measures.
\u25cf Facilitated training sessions for end-users to enhance their understanding
of application features and functionalities.
\u25cf Maintained comprehensive documentation of support processes,
troubleshooting steps, and solutions.
GAC - Gulf Agency Company, Dubai —
Administrator IT Services Desk
AUG 2003 - OCT 2023
I am entrusted with managing & securing the company's IT infrastructure which
comprises of more than 5000 active users spread across 54 countries globally.
\u25cf Global Administrator - Microsoft Office 365 Applications
\u25cb Setup, implement & problem resolution for O365 applications
\u25cb Administered larger user groups with more than 5000+ employees
\u25cb Devised corrective action plans for security issues & security breach
\u25cb Created documentation & procedures as per ISO 27001 standard
SKILLS
Microsoft Office 365
Microsoft Teams
JIRA
Mimecast
Sophos
Meraki
McAfee
Cisco Webex
BeyondTrust
vSphere
MS Exchange 2003 -
2007
Microsoft Azure
LANGUAGES
English
Hindi
Urdu
\u25cb Extensive experience with MS Sharepoint, MS Team, OneNote & MS Office
Suite.
\u25cf JIRA Administration
\u25cb Service Tickets management & assignment to home team & abroad
\u25cb Segrating tickets based on their nature, urgency & incident type
\u25cb Managed company’s Assets (Desktops, laptops & others) via Jira
\u25cb Knowledge base creation and contributions for others to benefit from.
\u25cf Mimecast Administration - Cyber Security
\u25cb Securing all email IDs against unauthorized access
\u25cb Configuring appropriate filters to eliminate SPAM & malicious emails
\u25cb Blocking & releasing email addresses
\u25cb Filtering suspicious email addresses & blocking them
\u25cb Whitelisting trusted email addresses
\u25cf Sophos Administration - Virus & Malware Management
\u25cb Monitor, Access & Manage Company Computers & Laptops
\u25cb Notify users in case of virus, vulnerabilities or threats discovered
\u25cb Blocking & releasing email addresses
\u25cb Schedule Virus Scanners to protect the company's assets
\u25cf Administration of Meraki - Wifi Networks Management
\u25cb Manage & Monitor Wifi Networks
\u25cb Examine network analytics for all global locations
\u25cb Using Meraki GUI to manage & troubleshoot network issues globally
\u25cf Azure Monitoring & Global Server Administration
\u25cb Manage user accounts & user access to the server
\u25cb Monitor server resources, prepare reports for stakeholders
\u25cb Send alerts to relevant teams on alarming circumstances
\u25cb Keeping the Global Server Alive and ensuring all data points are connected and
troubleshooting if needed.
\u25cb Utilized BeyondTrust's Privileged Remote access to patch servers
PAST EXPERIENCES
Sunsoft Software Solutions -Karachi, Pakistan
Software & Web Developer
FEB 2001 - FEB 2002
TEC Institute -Karachi, Pakistan
IT Support Engineer
JUN 1999 - JAN 2001
EDUCATION & CERTIFICATIONS
Bachelor in Computer Science and Engineering, Hyderabad, India
Microsoft Certified System Engineer, Dubai, UAE.
Microsoft Certified Database Engineer, Dubai, UAE