Virtual Sales Representative - Mombasa

Role Overview

As a Virtual Sales Representative, you will turn online enquiries into sales by speaking with prospective customers, answering questions, and staying in touch as they consider a purchase. Your work connects customer needs with the right products while supporting sales goals and the marketing campaigns that bring in new leads.

Key Responsibilities

• Respond to inbound enquiries and make outbound calls to online leads, explaining products and helping customers choose their next step.
• Follow up with prospects at appropriate intervals to answer outstanding questions and maintain momentum through the sales process.
• Use consultative sales and negotiation techniques to convert prospects and achieve individual sales targets.
• Deliver clear, responsive service across online conversations and calls, drawing on up-to-date product knowledge.
• Engage potential customers through social media, building rapport and encouraging meaningful sales conversations.
• Coordinate with the marketing team so customer outreach reflects current campaigns and promotional messaging.
• Keep informed about product updates, market developments, and competing offers to support relevant customer discussions.
• Record lead activity and follow-up tasks using CRM software and other sales tools.

Requirements & Qualifications

• Previous sales experience, preferably in a retail setting, with evidence of meeting or exceeding sales targets.
• Strong written and verbal communication, persuasion, and negotiation skills.
• Practical experience using social media to engage customers or support sales.
• Confidence using CRM software and related sales tools to manage leads and activity.
• Ability to work independently, prioritise tasks, and manage time effectively.
• A customer-focused approach and commitment to helpful, professional service.
• A bachelor's degree or diploma in business, marketing, or a related discipline is preferred.