Virtual Assistant

Role Overview

As a remote Virtual Assistant, you will help a physical therapy practice keep patient communication and everyday operations running smoothly. You will be a first point of contact for patients and prospective patients, coordinating appointments and follow-ups while providing organized administrative support to the clinical team.

Key Responsibilities

• Respond to patient calls, emails, voicemails, and text messages with care and professionalism.
• Answer prospective and existing patients’ questions and follow up on new inquiries.
• Arrange consultations, therapy sessions, and follow-up appointments, keeping calendars current.
• Support insurance administration by helping organize related information and documentation.
• Maintain accurate patient records and administrative tracking, taking care with confidential information.
• Provide day-to-day administrative assistance to healthcare and clinical staff.
• Help with practice marketing, social media content, and growth-related activities.
• Take on operational tasks and special projects as needed.

Requirements & Qualifications

• Clear, professional written and verbal communication skills, with a considerate approach to patient interactions.
• Strong organizational skills and attention to detail, including the ability to manage several priorities independently while working remotely.
• Working proficiency with Google Workspace, particularly Gmail, Calendar, Sheets, and Docs, and comfort using digital tools to organize work.
• Customer service experience and a proactive, practical approach to resolving routine issues.
• Previous experience in administration, customer service, healthcare, or a medical office is preferred.
• Experience coordinating appointments, responding to patient inquiries, or supporting healthcare administrative processes is an advantage.
• A high school diploma is listed as a qualification; a bachelor’s degree in business administration, healthcare administration, or a related field is also noted as an estimated qualification.

What We Offer / Why Join

• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.
• Parental leave.