Tour Consultant

Role Overview

This role combines travel sales, client support and marketing to attract new customers and grow business from existing ones. You’ll match tour packages and related services to customer needs, create engaging promotional content, and coordinate with operations teams to help ensure a smooth experience from enquiry through delivery.

Key Responsibilities

• Find and qualify prospective clients through calls, email, networking and online channels, and maintain an organised client database.
• Build lasting relationships with prospective and current customers by responding to enquiries and guiding them through the sales process.
• Present suitable tours and travel services, adapting recommendations to each client’s preferences and requirements.
• Identify relevant opportunities to increase bookings through additional services, upgraded packages and special tours.
• Support the planning and delivery of online and offline marketing campaigns aimed at improving visibility and customer engagement.
• Write content for social media, email newsletters, blogs and the company website, keeping materials consistent with the brand’s established image and messaging.
• Research travel trends, customer interests and competitor offers, and share findings to inform sales and marketing activity.
• Handle customer concerns professionally and work with tour operations, product managers and other teams to resolve issues and coordinate service delivery.

Requirements & Qualifications

• A degree or diploma in tourism, hospitality or a related field.
• One to two years of sales and marketing experience; experience in travel or tourism is preferred.
• A strong, well-maintained client database and a demonstrated ability to meet or exceed sales targets.
• Proficiency in Microsoft Office and familiarity with marketing software.
• Strong communication, customer service and relationship-building skills.