Telesales Representative (Re-advertisement)-Baba Dogo

Role Overview

This is a phone-based selling role at the centre of the commercial operation: you own a portfolio of assigned accounts and work them daily by telephone to turn interest into confirmed orders. Beyond simply taking calls, you act as the customer's inside advocate inside the business — chasing quotations, checking stock, coordinating with the warehouse and dispatch, and keeping orders moving so that promises made on the phone are kept. The employer relies on this position to lift order frequency and basket size across both active and lapsed accounts, which makes your daily call discipline and follow-through directly tied to revenue.

Key Responsibilities

• Work through an assigned account list each day, calling current, prospective, and inactive customers to open new sales opportunities and revive dormant buying relationships.
• Turn inbound enquiries and outstanding quotations into confirmed orders, including post-quotation follow-up calls to push pending deals over the line.
• Grow revenue within existing accounts by increasing purchase frequency, raising average order value, cross-selling complementary items, and upgrading customers to premium options where it genuinely fits their needs.
• Prepare accurate quotations quickly, then track every one through to approval, order entry, and fulfilment.
• Enter customer orders into the ERP system with correct product codes, quantities, pricing, discounts, and account details, verifying everything before submission.
• Stay fluent in the full product portfolio — specifications, applications, and advantages — so you can answer technical questions, suggest substitutes when an item is unavailable, and advise customers on correct product usage.
• Coordinate with Warehouse and Dispatch on order preparation and delivery, keep customers informed of progress, and chase down delays or shortfalls until the order is complete.
• Handle complaints, returns, exchanges, and damaged or short-shipped goods professionally, escalating anything you cannot resolve to the Head of Sales.
• Support collections by following up on overdue invoices, checking payment status with Finance, and helping resolve billing queries.
• Keep customer records and interaction history current in the ERP/CRM system, and submit daily, weekly, and monthly sales reports.
• Track competitor pricing, products, and promotions, gather customer feedback, and pass market trends and product suggestions to management.
• Collaborate with Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service to keep the end-to-end order cycle running smoothly.

Requirements & Qualifications

• Bachelor's degree in Sales & Marketing, Customer Service, Business, or a closely related field.
• Proven experience as a Telesales Representative or in a comparable phone-based sales role, with a track record of hitting or beating sales targets over the phone.
• Hands-on proficiency with Tally ERP or a similar ERP platform, plus CRM software.
• Ability to absorb new product information quickly and explain features and benefits in language customers understand.
• Exceptional verbal and written communication skills, with the interpersonal instincts to build trust over the phone.
• Composure under pressure — able to stay calm, professional, and persistent when facing rejection or handling difficult customers.
• Strong problem-solving orientation with a genuine focus on customer satisfaction, and enough organisation to manage multiple accounts, quotations, and follow-ups at once.

What We Offer / Why Join

• An advertised salary range of 100–150K for this position.
• A dynamic sales team environment where you hold ownership of your own assigned accounts and are measured on clearly assigned monthly targets.
• Regular cross-functional exposure to Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service, giving you a broad view of how the business runs.
• Structured recognition of performance through departmental meetings, sales reviews, and reporting to management, so strong results are visible.