Telesales Representative (Re-advertisement)

Role Overview

This is a phone-first sales seat where you own the full path from first call to confirmed order. You will work a book of existing and prospective accounts, turning enquiries and quotations into processed orders, keeping repeat buyers active, and making sure what was promised actually ships. The position sits at the revenue end of the business: your daily conversations directly determine order volume, customer retention, and how quickly the company converts interest into cash.

Key Responsibilities

• Drive daily phone sales: call existing and prospective customers each day to open new opportunities, convert incoming enquiries into confirmed orders, and win back dormant accounts through consistent follow-up. Meet the monthly sales target set for your territory and lift both how often customers buy and the average value of each order.
• Own assigned accounts: act as the primary point of contact for your customer list, build trust-based relationships, learn what each customer actually needs, and keep them informed about promotions, stock availability, and newly introduced products.
• Quotations and order processing: issue accurate quotations without delay, chase every outstanding quote through to a decision, and enter approved orders into the ERP system. Before submission, verify product codes, quantities, pricing, discounts, and customer details so each order is correct and compliant with company procedure.
• Sell with product knowledge: stay fluent in the full product portfolio — specifications, applications, and advantages — so you can recommend suitable items, propose alternatives when something is unavailable, cross-sell complementary lines, and upsell premium options where they genuinely fit.
• Coordinate fulfilment: work with the Warehouse on order preparation and with Dispatch on delivery schedules, track deliveries through to completion, relay status updates to the customer, and intervene when delays threaten a promised date.
• Resolve customer issues: answer enquiries quickly and handle complaints professionally, coordinating exchanges, returns, shortages, and damaged goods. Escalate anything beyond your authority to the Head of Sales, and ensure each interaction leaves the customer's view of the company intact.
• Support collections: follow up on overdue invoices, check payment status with the Finance Department, encourage prompt payment, and help untangle payment-related queries that could hold up an account.
• Maintain records and market awareness: keep customer records, interactions, quotations, sales, and follow-ups accurate in the ERP system, produce daily, weekly, and monthly sales reports, and feed back competitor pricing and activity, customer comments, and emerging needs to management. Treat customer and company information as confidential.

Requirements & Qualifications

• Bachelor's degree in Sales & Marketing, Customer Service, or a related discipline.
• Proven experience as a Telesales Representative or in a comparable phone-based sales role.
• Demonstrated record of meeting or exceeding sales targets achieved over the phone.
• Strong working proficiency with Tally ERP or a similar ERP and CRM platform.
• Ability to absorb new product information quickly and translate features into clear customer benefits.
• Exceptional verbal and written communication skills, backed by solid interpersonal ability.
• Composure and professionalism when facing rejection or handling difficult customers.
• Strong problem-solving instincts with a consistent focus on customer satisfaction.

What We Offer / Why Join

Compensation for this role is set at 100–150K. You will work within a sales team that operates in close coordination with Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service, giving you direct visibility into how orders move from quotation to delivery and payment. Account ownership is real here: you are the named contact for your customers, your market feedback reaches management through departmental meetings and sales reviews, and your performance is measured against clear monthly targets.