Technical Field Support - Evergreen Requisition

Role Overview

The Technical Field Support Officer prepares sites for technology deployments, installs and tests equipment, and provides hands-on support once systems are in use. By keeping devices, peripherals, power and connectivity working across multiple locations, this role helps sites maintain reliable service and ensures users can resolve common technical issues with confidence.

Key Responsibilities

• Check site readiness ahead of installations, including power supply, network access, available space, security arrangements and user availability.
• Install, configure, test and commission computers, tablets, printers, scanners, biometric devices, network equipment, backup power units and other approved hardware.
• Tag and document equipment, complete handovers, and manage device moves, replacements, retrievals and redeployments.
• Provide first- and second-line assistance for hardware failures, peripheral faults, network interruptions, power problems and user-reported incidents.
• Perform routine equipment checks and maintenance; arrange repairs, warranty support or replacements, and escalate issues that cannot be resolved in the field.
• Show users how to operate and care for equipment, perform basic troubleshooting and report problems; prepare practical guides and checklists when needed.
• Keep asset records up to date, including serial numbers, locations, assigned users, condition and service history; produce installation, visit, maintenance and incident reports.
• Assist with basic LAN, Wi-Fi, router, switch, modem and internet troubleshooting; coordinate with providers and site teams, flag power or security risks, and verify that installations meet approved standards.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Telecommunications, Electrical or Electronic Engineering, or a related discipline.
• Three to five years of experience in IT or technical support, hardware maintenance, field operations or technology deployment.
• Practical experience supporting hardware-based systems at multiple sites; experience with large-scale rollouts or distributed environments is an advantage.
• Experience with government platforms, access control, biometric or point-of-sale systems, or field service operations would be beneficial.
• Strong hands-on troubleshooting skills, clear communication, and careful record-keeping.
• Ability to guide non-technical users, work independently in the field, and maintain professional standards and accountability.
• Willingness to travel extensively across the country and work flexible hours during deployments, maintenance or urgent support needs.
• CompTIA A+, Network+, CCNA, Microsoft, ITIL Foundation or comparable certification is an advantage.