Senior Human Resource- Operations

Role Overview

Lead the HR Operations team and oversee the services that support employees throughout their employment, from recruitment and onboarding to payroll, records, and contract administration. You will improve the accuracy and efficiency of these processes while partnering with senior leaders and HR colleagues to ensure operational support meets the organization’s changing needs.

Key Responsibilities

• Set priorities for the HR Operations team, coach team members, provide performance feedback, and establish clear ownership and measures of success.
• Oversee operational processes across recruitment, selection, induction, employee development, and performance management.
• Work with executive leaders to define leadership hiring needs, assess applicants, coordinate interviews and references, recommend compensation, and manage offers through to acceptance.
• Manage routine employee administration, including HR system updates, employment letters, contract renewals, and documentation for recurring compensation reviews across markets.
• Coordinate payroll activities with internal teams and external providers to support accurate, timely processing.
• Maintain employee, vendor, and compliance documents, ensuring records and agreements are complete and accurate.
• Resolve HR data questions with internal stakeholders, investigate discrepancies, and strengthen data quality through regular checks.
• Identify opportunities to simplify and automate HR processes, and update procedures in response to operational findings and changes in employment requirements.
• Partner with HR Centers of Excellence and HR Business Partners to keep operational practices aligned with business priorities.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• At least five years of experience in HR operations, including contract and document management.
• Demonstrated ability to lead and develop a team and improve individual and collective performance.
• Practical experience with HR information systems and payroll platforms, along with skills in data analysis and reporting.
• Working knowledge of employment laws and regulations, and a commitment to responsible, compliant handling of HR matters.
• Strong communication and relationship-building skills, with the ability to work across departments and organizational levels.
• Ability to manage competing priorities in a fast-moving environment and contribute to ongoing process improvement.