Sales Manager

Role overview

The Sales Manager leads sales performance, customer acquisition and revenue growth across Centum Real Estate’s Vipingo portfolio. Reporting to the Chief Operations Officer, the role manages sales executives, administrators, interns and broker relationship coordinators, and oversees the customer journey from lead generation to transaction closure and collections.

Key responsibilities

Lead sales strategy and team performance

• Develop and execute sales strategies to achieve approved monthly, quarterly and annual sales and collections targets, inventory absorption and revenue goals.
• Lead, coach and motivate the sales team; set performance measures, conduct reviews, identify training needs and support recruitment, onboarding and retention.
• Monitor lead sources, allocation, response time, ageing, conversion and closure; build rolling forecasts, maintain qualified pipeline coverage and act when performance falls below plan.
• Develop relationships with brokers, agents, investors, banks, Saccos, corporates, diaspora networks and institutional partners to grow qualified business.

Oversee client experience and sales operations

• Manage key negotiations and escalated customer concerns while maintaining a seamless journey from enquiry through handover.
• Oversee booking forms, sale agreements, reservation documents, transaction records and customer documentation for accuracy and compliance.
• Ensure discounts, incentives, commissions and payment concessions follow approved authority limits and receive documented approval before being offered.
• Coordinate with Finance, Legal, Customer Experience and project teams on transaction completion and collections; proactively address overdue balances.
• Maintain CRM integrity and a regular reporting cadence for targets, pipeline, forecasts, collections, lead sources and recovery actions.
• Partner with Marketing on campaigns, launches, exhibitions and activations; use market feedback to improve lead generation and conversion.
• Maintain showroom, show-house and sales-centre readiness, collateral quality and professional site visits.

Qualifications and experience

Education and leadership background

A bachelor’s degree in Business Administration, Marketing, Real Estate, Commerce or a related field is required; a professional qualification in sales, marketing, real estate or business management is an advantage. The vacancy asks for 5–8 years in sales, business development or customer relationship management, including at least three years in a supervisory or management role. Real estate or property development experience is highly desirable.

Skills and success measures

Applicants should bring sales leadership, negotiation, business development, relationship management, strategic thinking, commercial judgment, analytical reporting and decision-making skills, with integrity and a customer-centred approach. Success is measured by sales and collection target attainment, revenue, inventory absorption, conversion, forecast accuracy, pipeline quality, CRM use, customer satisfaction, team productivity, compliance and showroom readiness.

Location and application

This is a contract opportunity in Vipingo, Kilifi. Review the official vacancy and apply through the external application link.