Role Overview
As a Reservation Support Representative at Sunkissed Getaways, you’ll help clients move through the reservation process by answering questions, checking options, coordinating bookings, and handling follow-up requests. Your attention to detail and timely communication will help clients stay informed and ensure reservation information is accurate. This is a full-time remote role based in Missouri.
Key Responsibilities
- Answer client questions about reservation options, details, and next steps.
- Collect clients’ preferences and requirements to guide research into suitable services and availability.
- Coordinate reservations, confirmations, changes, and special requests.
- Check reservation records and related documentation for accuracy and completeness.
- Keep clients informed about confirmations, changes, and outstanding requests.
- Follow up on open inquiries and coordinate with service providers when needed.
- Maintain orderly, up-to-date client and reservation records using digital tools.
Requirements & Qualifications
- High school diploma or equivalent.
- Previous customer service, reservations, hospitality, or related experience is helpful but not required.
- Clear, professional written and verbal communication skills.
- Strong organization, time management, and attention to detail, with the ability to manage multiple requests.
- Comfort using email, online systems, and digital tools to communicate and maintain records.
- Ability to research information, work independently in a remote setting, and provide attentive client support.
What We Offer / Why Join
A full-time remote opportunity supporting clients with reservation questions and service requests in the travel and hospitality sector.
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