Relationship Officer- Deposit Mobilization

This position exists to expand UMBA Microfinance's deposit portfolio by cultivating trusted relationships with individuals, groups, and institutions. The officer will spend most days meeting clients, pitching savings and fixed-deposit options, guiding customers toward suitable products, and tracking performance against growth targets. Success here directly strengthens the institution's funding stability and long-term lending capacity.

Key Responsibilities

• Design and implement outreach tactics that attract new depositors while retaining existing savers, with measurable monthly and annual growth goals.
• Promote the full range of savings, fixed deposit, and investment products to individuals, SMEs, chamas, SACCOs, schools, churches, and corporate clients.
• Build client loyalty through scheduled visits, financial literacy forums, and responsive account servicing.
• Act as the dedicated point of contact for high-value deposit clients, resolving queries and coordinating internal support.
• Identify new business opportunities in the assigned territory and convert leads from community and institutional networks into lasting partnerships.
• Organize and participate in marketing campaigns, product launches, and community outreach events that drive deposit inflows.
• Maintain strict compliance with internal policies, Central Bank of Kenya regulations, and AML/CFT requirements, including KYC, due diligence, and anti-fraud standards.
• Submit weekly, monthly, and quarterly reports on deposit performance, pipeline clients, market intelligence, and target achievements.

Requirements & Qualifications

• Bachelor's degree in business administration, marketing, finance, banking, or a related field.
• Minimum of three years' experience in deposit mobilization, relationship management, or business development within a microfinance institution, SACCO, or bank.
• Proven track record of meeting or exceeding deposit targets and consistently opening new accounts.
• Strong networking and interpersonal skills, with the ability to build rapport across diverse customer segments.
• Excellent presentation, negotiation, and persuasive selling abilities, especially in group settings.
• Customer-centric mindset with strong problem-solving orientation and unwavering integrity.
• Ability to work independently while also collaborating effectively with branch teams.
• Familiarity with digital financial services and innovative savings products is an added advantage.